Elise P.
After talking with several different contractors with several different ideas, we decided to go with Stafford and Son on our master bathroom remodel. Tom Jr supervised the job on a daily basis and let us know exactly what would be happening when. He worked within our budget and discussed different ways to stay within the budget without losing the look we wanted. Every person who came into the house was professional and courteous. Even though we were not at home most days, it was obvious that each crew worked hard every day and did an outstanding job. The tile guys were amazing. It was very obvious they took a lot of pride in their work-as they should have. After several days of tiling, the shower and floor looked beautiful! On a Friday afternoon they sealed the travertine. Through no fault of their own, the sealant was the wrong one. It gave the tile a wet look and completely changed the look of the room. We hoped that the sealant would dry and go back to the natural look but by Sat morning it was obvious that it wasn't going to happen. Dwayne (one of the tilers) came in Saturday and worked all day removing and adding individual tiles to try to improve the look of the shower but to no avail. Tom Jr came over Sunday morning, took one look at the tile, and said he would tear out the entire shower and start again. No questions asked. He simply said that it was no longer the look we had asked for. He went Monday morning and ordered all new tile. As soon as the new tile came in they were back and spent one day completely removing all the sealed tile and backerboard. For the next two and a half days, they put the new tile in. I don't know how but somehow the second tile job looked even better than the first! Absolutely beautiful! We could not be more pleased with everyone associated with this company. On a personal note, my husband was scheduled to deploy within days of our scheduled completion date. Tom Jr and everyone went above and beyond to make sure he saw the new bathroom before he deployed. Even with the tile setback, they all worked hard and rearranged their scheduling to make sure they met the completion date and my husband got to see the finished job. We have one more bathroom and a kitchen that we will be remodeling and I would never consider using anyone but Stafford and Son. I know they will do a quality job at a very reasonable price. If something unexpected happens I know they will not simply look for an excuse or try to blame someone else, they will work to fix the issue. Integrity is important to this company and they work to maintain a strong impressive reputation. I highly recommend this company to anyone looking to update or remodel.
2012